PRODUCT GUARANTEES FROM AMAZONICA BELEZA

At AMAZONICA BELEZA you can make product returns and guarantees in a simple and practical way.

Bear in mind:

The products marketed by AMAZONICA BELEZA are for domestic use. If the products are used for commercial purposes, the product automatically loses the guarantee provided by the brand (manufacturer policies).

The maximum period to request the change of products or to cancel the purchase is three (3) calendar days, counted from the date of purchase; the product must be in conditions suitable for sale (unused, it must be in the original packaging with its respective manuals, catalogs. After verifying these conditions, the approval or rejection of the change request will be decided.

How to make a return?

In case of a Request for Return or product exchange, the original invoice must be presented of purchase issued by AMAZONICA BELEZA (in case of not having this, a proof and/or purchase certificate must be requested, presenting the identification document of the person who made the purchase).

For returns for Warranty service, the customer must contact the brand directly. If you require the accompaniment of AMAZONICA BELEZA you must fill out the PQRS format that can be filled out on the Sales page of AMAZONICA BELEZA, https://amazonicabeleza.shop

What to do if I have received a product that has been damaged during shipping?

For purchases made through the direct and own channels of AMAZONICA BELEZA, sent to the client through external carriers to AMAZONICA BELEZA, only the warranty service will be provided for the functional part through the product brand; It is recommended that if the purchased product has aesthetic defects, refrain from receiving it.

If in the review carried out at the time of the return request, it is detected by the allies, mishandling of the product by the customer, automatically the product is out of warranty, replacement or refund of the money received (manufacturer policies).

Keep in mind that after consuming the product, AMAZONICA BELEZA will not be responsible of any imperfection noticed later and the client, consequently, waives to advance any type of administrative or judicial, procedural or extra-procedural claim against the same on the occasion of such acceptance.

Where to communicate?

TELEPHONES

+1 (305) 2858591

catangousa@catango.com.co